The telephone network that we’ve relied on for decades is coming to an end. The UK’s public switched telephone network (PSTN) is being shut down in 2025, and traditional telephony products will stop being sold in as little as 12 months’ time.
That means in the next two-to-four years your business will need to switch to an entirely different means of voice communication. You’ll no longer be able to rely on your traditional telephone line for making business calls.
Research has found that nearly three-quarters of businesses use the phone for customer communications, so it’s clearly still an incredibly important tool. Yet despite its importance, most businesses are still unaware of the impending switch off.
Why are we talking about this now?
And while there’s certainly no need to panic just yet, the sooner you’re aware of the coming change – and are able to plan for what’s to come – the better.
Remember, it’s not just about calls. You need to review everything you’re connecting to your phone lines, like door entry systems and alarms. Many businesses have already embraced an all-digital model, moving their communications to the cloud, making calls over the internet and embracing video conferencing.
Seizing the opportunity for Change
The move to all-digital isn’t just because the old phone system is, well, old. It’s because all-digital communications are so much better. Even at the most basic level, you’ll be able to make and take calls on any device, from wherever you are, from the same number. You’ll link your business applications and systems with video chat, calls and collaboration, so you’re closer to customers and colleagues alike. And with everything in the cloud, you’ll be able to access systems from anywhere, working from wherever you want.
Factor in the lower costs that IP can bring and it makes sense to get your skates on and go digital as soon as you can. There’s no need to wait until the last moment.
For all these reasons, small and growing businesses need to be make the move. Are you future-ready? If you would like to know more about how we can help you adapt to this change then please get in touch.